Portal Usage User Charter

The university's web portal serves as a strategic platform for delivering services and engaging with all categories of stakeholders. It is designed to enhance the user experience while providing a secure and reliable digital environment. This charter outlines the core principles that govern the relationship between the university and its portal users, ensuring service quality and clear mutual expectations.

I. University Commitments to Users

Digital Enablement and Technical Support

The university is committed to offering comprehensive digital content that meets the diverse needs of users. This includes user guides, self-service tools, responses to inquiries, and access to a dedicated technical support center. The portal content is regularly updated, and effective communication channels are maintained.

Data Protection and Privacy

The university is dedicated to safeguarding the confidentiality of user-provided information and adheres to best practices in information security, in line with national regulations and internal university policies.

Responsible Engagement

The portal offers efficient mechanisms for collecting user feedback and suggestions. The university embraces transparency in handling inquiries and reports, striving to respond within appropriate timeframes based on the nature of each case.

II. Electronic Service Quality Standard

The university ensures that access to the portal and overall browsing experience align with global standards, with the homepage loading time not exceeding an average of 4 seconds.
Services are regularly monitored and tested to ensure stability and compatibility across devices and web browsers.

III. Responsibilities of Portal Users

To ensure the effectiveness of the university's digital services, users are expected to:

Adhere to portal usage policies and avoid misuse of any component of the platform.
Refrain from sharing personal login credentials.
Stay informed of updates to privacy and usage policies.
Report any risks, or technical issues encountered while using the portal.

Disclaimer

The university reserves the right to update this charter in alignment with evolving digital services or changes in national and institutional policies. Any updates will be announced through the university’s official portal channels.

Last Modified Date: 13/08/2025 - 12:13 PM Saudi Arabia Time