King Saud bin Abdulaziz University for Health Sciences is committed to providing an exceptional service environment that meets the needs of all beneficiaries—including students, faculty members, staff, and visitors—through the delivery of high-quality, transparent services across its various channels, particularly the university’s electronic portal, which serves as the primary communication gateway with the university community.
In line with the university’s dedication to fostering trust and building strong relationships with its beneficiaries, this Charter is established based on the following core principles:
- Transparency: Providing accurate and clear information regarding all services, procedures, and applicable regulations to ensure beneficiaries fully understand the services offered.
- Fairness and Equality: Ensuring equitable and unbiased treatment of all beneficiaries without discrimination, and guaranteeing equal opportunities for all to benefit from university services.
- Quality and Professionalism: Continuously striving to deliver services that meet the highest standards of quality and efficiency, in alignment with the university’s academic and administrative policies.
- Effective Responsiveness: Taking beneficiaries’ feedback and concerns seriously, addressing issues promptly, and responding to inquiries in a timely manner.
- Privacy Protection: Safeguarding the confidentiality of beneficiaries’ personal data, permitting its use only in accordance with established policies, and protecting information from unauthorized access or misuse.
Implementation Mechanisms
To effectively implement this Charter, the university relies on the following mechanisms:
- Facilitated Access to Digital Services: Providing an easy-to-use electronic platform that enables all beneficiaries to access and request services smoothly and efficiently.
- Complaints and Suggestions System: Establishing official and secure communication channels that allow beneficiaries to express their opinions and submit suggestions directly.
- Monitoring and Measuring Customer Satisfaction: Conducting periodic surveys and studies to evaluate satisfaction levels with the services provided, and using the results to drive continuous improvement.
Charter Significance
This Charter contributes to:
- Building strong trust between the university and its beneficiaries.
- Enhancing the quality and efficiency of institutional performance.
- Ensuring the delivery of services that meet the expectations and needs of the university community.
Customer Responsibilities
Beneficiaries are expected to:
- Act responsibly and respectfully while using the services.
- Maintain the confidentiality of their personal access credentials and avoid sharing them.
- Stay informed of related policies and guidelines.
- Cooperate with relevant university departments to facilitate service delivery.
- Provide constructive feedback through official channels.
- Use authorized communication channels for inquiries or to submit complaints.
Last Modified Date: 13/08/2025 - 12:13 PM Saudi Arabia Time
